Privacy Policy

1. Introduction

Cyxhome provides AI-driven decision intelligence and performance reporting services. We are committed to protecting the privacy of our users, clients, and website visitors. This policy describes the types of information we may collect, how we use that information, and the choices available to you regarding our use of it.

2. Information We Collect

We may collect the following categories of information:

• Account and contact information — such as name, email address, phone number, and company details provided when you request access or create an account.
• Usage data — information about how you interact with our website and platform, including pages visited, time spent, and features used.
• Technical data — IP address, browser type, device identifiers, and operating system, collected automatically through standard web technologies.
• Communications — records of correspondence when you contact us via forms, email, or support channels.
• Financial and performance data — information relevant to the reporting and analytics services we provide, where applicable to your use of our platform.

3. How We Use Information

We use collected information for purposes that may include:

• Providing, operating, and maintaining our services and platform;
• Responding to inquiries, requests for access, and support needs;
• Improving, personalizing, and expanding our website and offerings;
• Communicating with you about updates, security alerts, and administrative matters;
• Monitoring usage patterns and analyzing trends to improve functionality;
• Detecting, preventing, and addressing technical issues, fraud, or misuse;
• Complying with applicable legal obligations.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your data protection rights.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand where our visitors come from. You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

6. Sharing and Disclosure of Information

We do not sell personal information. We may share information in the following circumstances:

• With service providers and vendors who assist in operating our platform, subject to confidentiality obligations;
• To comply with legal obligations, enforce our terms, or protect the rights, property, or safety of Cyxhome, our users, or others;
• In connection with a merger, acquisition, financing, or sale of company assets, subject to standard confidentiality arrangements;
• With your consent or at your direction.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of our relationship with you and legal or regulatory requirements.

8. Data Security

We implement reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If you access our services from outside the jurisdiction in which our servers or personnel are located, your information may be transferred across international borders. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection laws.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to access, correct, delete, restrict, or object to processing, as well as the right to data portability and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details on our Contact page.

11. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our Contact page.